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QUALITY IS OUR RESPONSIBILITY!


The cornerstone motto of Infolks that enables greater importance to quality over quantity. We always upkeep this responsibility through quality awareness programs and quality check systems.

QUALITY IS OUR RESPONSIBILITY!

The cornerstone motto of Infolks that enables greater importance to quality over quantity. We always upkeep this responsibility through quality awareness programs and quality check systems.

What Is Service Quality To Us?

Quality is one of the key attributes of services at Infolks. This huge focus has made us what we are today. Here are a few words from our CEO Mr.Mujeeb Kolasseri regarding the importance of service quality and various measures adopted to ensure the same. In this video our CEO is addressing Infolks family during the 3rd anniversary celebrations, where he describes the successful journey of Infolks. Watch here the full video where our CEO describes the Inspirational Story Of Infolks.

Quality Assurance

ISO 9001: 2015 CERTIFICATION

We have implemented an efficient Quality Management System (QMS) and is ISO 9001:2015 certified. The certification is a confirmation that we are rooting to guidelines in bringing quality and efficiency to our services for an improved client satisfaction.

Managerial Testing and Sample Team

Managerial Testing and Sample Team

Every project at Infolks is first handled by a proficient sample team. It's based on this the quality benchmark for each project is defined. The sample work also enables us to get a first-hand experience and a complete view of the project along with its difficulties and troubles. For certain important projects our higher officials and manager also perform normal annotations randomly.

Quality Benchmarks

Quality Benchmarks

For any project client can decide the quality benchmarks. During both sample and real time projects we assure to keep our work quality above these benchmarks (if required quality is 95%, we advise our team to maintain 97% quality). At any time clients can check the labelled data and ensure that their required quality percentile is maintained. In case if the percentile goes down we are ready to re-work on it without any additional charges until the expected quality percentile is restored.

Label Auditing

Label Auditing

Every data labeled at Infolks will be reviewed by an experienced group of approvers and team lead/project coordinator. For every project our team follows a ratio of 1:5:20. The team will consist of 1 team lead/project coordinator, 5 approvers and 20 annotators. Whole team is made to sit together in a mixed manner so that approvers and team leads can check every individual's work real time and assist them in doubt clearances. Both review and doubt clearance help us produce high quality output.

Annotator Grading

Annotator Grading

Our salary and promotion systems are dependent on work quality and other performance traits. So employees try to produce the best quality output in order to get quick promotions and achieve better pay scales.

    Quality Day

    At Infolks, we celebrate the first day of every month as “Quality Day” to motivate and aware folks about the importance of quality. On this day we honour our best performers from the preceding month.

    QUALITY ASSESSMENT

    Triple Level Quality Evaluation Metric

    We follow a 3 level quality check mechanism to ensure work quality without causing any delay to the project.

    Level 1

    Level 1

    • Annotators examine the data in real-time
    • Analyze and annotate each data according to client needs

    Level 2

    Level 2

    • Team of quality approvers checks the quality and gives approval
    • In case of a mistake, they correct it and annotators are notified regarding the same

    Level 3

    Level 3

    • Quality managers randomly check the whole dataset to ensure data are annotated precisely
    • Ensure accuracy above 98%

    Weekly data deep monitoring system

    Weekly data deep monitoring system

    We have implemented an expertised project management team to examine the labelled data on a random basis to stretch work productivity and quality goals.


    SERVICE FLEXIBILITY

    SERVICE FLEXIBILITY

    We have made ourselves available for 24/7/365 through our team of professional folks. Being happy to serve at any time many of our clients are satisfied and benefited from our flexible schedule. We stretch and flex ourselves according to your needs so that your milestones, timelines, and budgets are not forced to.